Class Etiquette.
For hygiene and safety purposes, clients must wear grip socks when attending class.
As a courtesy to others, please do refrain from wearing perfume or strongly scented body oils which may stain the equipment.
We cannot be held liable for any loss of your items so please avoid bringing valuables to class.
For their safety and to avoid disturbing other clients, babies and young children must be supervised by a responsible adult at all times and should remain in the waiting area.
If you are unwell, have a fever or a contagious illness, you should refrain from coming into class. You may be asked to wear a mask as a courtesy to the staff and clients.
Gentle Concepts is committed to providing you with the best possible service and care. To do so, we seek mutual respect in a safe working environment. Action will be taken against verbal or physical abuse towards staff members.
Terms and conditions.
Limitations of Liability
1a. Regarding any loss which you suffer as a result of any acts of omissions by Gentle Concepts you agree that our liability towards you is limited to the level of applicable insurance policy which we have in place. Gentle Concepts pays for insurance policies that are suitable to the business it operates and the risks involved.
1b. Gentle Concepts cannot accept liability for the loss, theft or accidental damage to your personal belongings at its facilities.
Services & Payment Policy
2a. All fees must be paid in full in advance when booking your classes. Your spot in the class will only be confirmed upon the receipt of full payment, or if you have a valid prepaid package. Gentle Concepts will not provide any services without receiving payment in full beforehand.
2b. Classes and Packages expire accordingly as indicated in the price list. Extensions will be granted if agreed in writing in advance due to travel or extenuating circumstances.
2c. Anyone under 16 years old must be accompanied by a parent or legal guardian during the class, who will also need to sign a waiver on their behalf.
Cancellation, No Show & Late Policy
3a. If you fail to show up for a class, cancel or reschedule with less than 24 hours’ notice, the class will be forfeited. No refunds will be provided.
3b. If you are late to your class, you are only entitled to the remaining portion of the time slot you booked.
Refund Policy
4a. All sales are final and all fees paid are non-refundable.
4b. Prepaid classes and Packages have a strict validity period as indicated in the price list. Any unused classes at the date of expiry will be forfeited.
Special Circumstances
5a. If more than 3 months lapses with no classes taken, we reserve the right to cancel any remaining classes with no refund given, unless a hold has been placed on your account due to travel or medical reasons. You must notify us in advance if you are unable to come for an extended period henceforth we are able to put your classes on hold and extend the validity.
5b. Extensions of classes are granted solely on a goodwill basis and therefore does not constitute an extension of its original terms and conditions, legal rights or claims. Gentle Concepts retains the right to revoke any class extensions at any time without prior notice, obligation for refund or compensation.
5c. In situations where the instructor is unavailable to provide service for reasons including, but not limited to, illness, personal reasons, or schedule changes, Gentle Concepts will endeavour to provide an alternative instructor that aligns with the client and preferred timing. Refunds will not be granted based on specific requirements such as the instructor’s gender, seniority, level, or identity.
Outcome of Services Provided
6a. Gentle Concepts provides no guarantee of any outcome regarding services provided.
Personal Data and Electronic Media
7a. Gentle Concepts will never sell or provide your personal details or contact details to any other company.
7b. Gentle Concepts will use the data you provide for the purposes of providing you with optimal services.
7c. Gentle Concepts may take photographs and other digital media to record your progress. Gentle Concepts will not use these for promotional purposes without your express written consent. If you do not want to be featured, please let your instructor know.
7d. Clients may request permission to take videos of themselves for personal use. However, clients must ensure that no other clients or staff members are visible in their videos. Permission for video recording will be granted at the discretion of the management, and any approved videos must strictly adhere to privacy and confidentiality guidelines.
7e. Clients are strictly prohibited from taking videos or photographs of any ongoing private or group classes without explicit permission from the management. This policy is in place to respect the privacy and comfort of all clients and instructors.
Intellectual Property
8a. All materials provided to you by Gentle Concepts, including but not limited to, training materials, guides, educational resources, and marketing materials, remain the property of Gentle Concepts. These materials are for your personal use and must not be copied, shared, or redistributed to anyone other than for medical purposes or as required legally, unless otherwise stated in writing by Gentle Concepts.